Frequently Asked Questions
How to book an appointment
You can book an appointment yourself by going to the Jane App link here:
​
Or, you can email me at:
​
to arrange an appointment time.
What to expect
You can expect to be greeted with warmth and curiosity about what brings you to counselling. It can be helpful to meet more frequently at the beginning of counselling, and then we can discuss what your needs are and spread the sessions out more.
Benefits coverage
Check with your extended medical health benefits provider to see if your plan covers services from a Registered Clinical Counsellor. After a session, you will received an invoice which you can submit to your provider for reimbursement.
Social media policy
Lisa Clarabut Counselling has a social media page as a tool to share mental health/wellness resources and information. This is not a substitute for individual therapy. You are invited to follow - but do not need to. Please note that to maintain your privacy on social media, I will not follow clients back. Social media platforms are public and not confidential or secure. Please email me instead of using direct messaging on my social media page.
Cancellation policy
Please contact me via email to cancel your session. I require 48 hours notice to cancel an appointment, or the full session amount will be charged.
Confidentiality policy
The personal information you share in counselling will be kept confidential. There are, however, some exceptions to confidentiality in which a counsellor has a duty to share information, this includes:
1. If a child is or may be at risk of abuse or neglect, or in need of protection.
2. If the counsellor believes that you or another person is at clear risk of imminent harm.
3. For the purposes of complying with a legal order such as a subpoena, or if the disclosure is otherwise required or authorized by law.
Payment process
At the end of the session I will process the payment directly through the Jane App using the credit card you have attached to your profile. Or we can make arrangements for an e-transfer.